退款政策

 

• Reasons for Return
  Except for problems related to product quality or caused by our mistakes, any problems caused by customers, third party companies, government agencies or other reasons, we will not consider them as reasonable reasons for return and have the right to reject such requests (* Note 1).
  
  
• Cancellation Policy
  In order to provide the best service, customers can cancel their placed orders any time prior to payment. However, due to the nature of the products we are selling, we will not be able to cancel the order if the payment has been made. Once the flower materials have been prepared, the arrangements are in production, or the goods have been shipped, we cannot cancel the orders.
  
  
• Refund Procedure
  A full refund will be made to the customer through the original payment method. The refund process will complete within 7-12 working days.

Notes

1. a. Regarding problems caused by the customer's errors, including but not limited to the following:
   I. Customers order a product then find that they do not need it;
   II. Customers intend to give a gift, but realise that the recipient does not like the product after placing the order;
   III. Customers leave the wrong contact information, including telephone number, email address and shipping address, which makes it difficult for us to contact them in a timely manner, or send the goods to the wrong place.
   
   
2. b. Problems caused by errors of third parties, including but not limited to the following:
   I. Damage to goods transported by a third-party delivery company or personnel;
   II. Delivery delays caused by a third party company or delivery personnel due to weather conditions or other unavoidable factors that hinder the goods to arrive on the specified date or time; II. Loss of goods by a third-party delivery company or personnel.
   
   
3. c. Problems caused by other reasons, including but not limited to the following:
   I. The receiving party fails or refuses to sign for the goods;
   II. The receiver does not appear at the delivery time or address appointed by the sender;
   III. The receiver does not like the goods after receiving them; IV. The customer does not use our promotion code (if any) when placing an order. V. The cost of materials varies with the availability of goods, resulting in the change of prices.

In case any dispute, Keen Fleur en Maison reserves the right final decision.